Payments

On the TAPP website.

At blue dispensers located in all PATH stations (see photo below)

At TAPP Vending Machines (see photo below)

By contacting TAPP Customer Service

There is a one-time fee of $5.00 when purchasing a new TAPP Card.

This fee will be converted to stored value when linking the TAPP Card to a TAPP Account.

You’ll get a notification at the turnstile. You then have a few options:

• Tap a different payment method.
• Purchase a non-reloadable paper TAPP ticket at a TAPP Ticket Vending Machine or a PATH 2-Trip ticket from a blue dispenser.
• During the transition period, use a fallback such as SmartLink.

If you’re having issues paying your fare, you can look for a PATH Passenger Information Agent (wearing red), call 1-800-234-PATH (7284), or use a passenger assistance phone in the station to talk to someone directly. 

If you have a TAPP Account, trip and charge history for all registered cards is available:

• On the TAPP website 
• By calling 1-800-234-PATH (7284) and following the prompts for TAPP

You can also contact TAPP Customer Service for help.

Contactless debit, credit, or reloadable prepaid cards issued on the Visa®, Mastercard®, American Express®, Discover®, UnionPay, and JCB networks are accepted.

Apple Pay®, Google Pay™ and Samsung Pay® digital wallets as supported by your smart phone, smart watch, or wearable device.

A contactless debit, credit, or reloadable prepaid card transmits data securely via radio waves when the card is tapped on a card reader. Banks and financial institutions are switching from traditional cards to contactless due to the cards' increased security, improved durability and quicker payment times.

If your credit or debit card has this symbol on the front or back, it is contactless and can be used to pay your fare using TAPP on PATH.

Yes. If you do not have a TAPP card, a contactless card, or a digital wallet, we will continue to accept MetroCard and SmartLink until August 31, 2026. Please use your existing SmartLink balance (fare, trips and passes) by this date.

Please get a new TAPP card as soon as possible and register your TAPP card at your earliest convenience. 

Yes. With TAPP, you can use your own contactless debit, credit, or reloadable prepaid card, as well as digital wallet-enable smart devices.

Important: When you use a digital wallet, the associated card number may not show up in your TAPP account. Instead, the device primary account number (DPAN) or virtual account number associated with your digital wallet may be displayed in your online TAPP account. If you see a card number in your online TAPP account that you do not recognize, this may be your DPAN or virtual account number.

Sign in to your TAPP account and select Travel Cards, then follow the prompts to add a payment method.

If your contactless debit, credit, or prepaid card or digital wallet enabled smart device registered to your TAPP account is lost or stolen, you can deactivate or suspend the card from your account online.

You can suspend or reactivate a payment method at any time by logging into your TAPP account. In your TAPP account wallet, you can see all payment methods associated with your account. Use the Manage function to suspend or reactivate your payment method. You will receive an email confirming the changes made to your payment method.

If you lose your phone or get a new phone, set up your digital wallet with a new payment card, or your previous payment card associated with your TAPP account.

You can deactivate or suspend a card used in your digital wallet from your TAPP account online. You can also contact TAPP Customer Service at 1-800-234-PATH (7284) to deactivate or suspend a TAPP account registered payment method from your account.

The default card in your digital wallet will be charged unless you select an alternate card.

Digital wallets are applications used by smart devices - like, your phone, smartwatch, or wearable - that allow you to make payments using a registered payment card. Just like contactless cards, smart devices also use contactless technology. Before you can pay your fare with your smart device at TAPP readers, you will need to add your payment card to your digital wallet.

To ensure the transit fare is deducted from your preferred contactless card, please take the card out of your wallet and tap it on the TAPP reader to pay your fare.

PATH encourages customers not to tap a physical wallet to the TAPP reader. If you have multiple contactless cards in it, TAPP will deduct your transit fare from the first card that it reads.

Yes! You can tap and pay for yourself and up to 3 additional riders with the same payment method on a single trip. You will need to tap your payment method once for each person that is riding with you. Each tap will result in a full fare charge.

The exact dollar amount charged to your payment method is not displayed on the TAPP reader screen. However, you can access your trips and charges associated with your payment method online. Register for a TAPP account online and sign in to view your trips.

The TAPP reader screen will turn green and indicated "GO." You will also see each ride and the associated fare listed in your online TAPP account.

There is a No Refund Policy for unused trips/passes per our Terms & Conditions. If you believe you were charged a fare in error, contact us online or contact the TAPP Service Center at 1-800-234-PATH (7284).

Yes. By using TAPP and your TAPP account, your personal and financial information is in a secure database. For more information, please review the TAPP Privacy Policy to learn more.

If you tap your contactless debit, credit, or reloadable prepaid card, or digital wallet enabled smart devices at a TAPP reader and it indicates that the payment was not accepted, you will need to use another payment method to pay for your fare. More information on TAPP reader screens can be found here.

Your payment may not be accepted for a few reasons. For example, if your payment method has been blocked by your bank, financial institution, or PATH, or if your smart device is damaged, then you will not be able to use that payment method at any TAPP reader until the issue is resolved.

To resolve an issue with your contactless debit, credit, or reloadable prepaid card, please contact your bank or financial institution. In the meantime, you can use another card, including a card in your digital wallet, or TAPP Card.

If you are having trouble with your digital wallet, you may need to remove your card from your digital wallet and add it back in.

It is possible that your payment method has been blocked if we have not received payment for a prior fare. Until payment is received for that fare, that payment method will remain blocked, even if you use other payment methods in the meantime. You can register for or log into TAPP account to troubleshoot issues with your payment method.

If your payment problems continue, you can contact the TAPP Customer Service Center or by calling 1-800-234-PATH (7284).

If you have a negative balance, it can be resolved multiple ways –

You can tap your blocked payment card or device at a TAPP reader before your next ride on PATH. When the turnstile allows you to enter, you have cleared your negative balance and you can continue to use the PATH system.

You can pay your negative balance through your TAPP account or by phone by calling the TAPP Customer Service Center at 1-800-234-PATH (7284).

Negative balances are also regularly and automatically resolved by the TAPP system, and you may see a charge resolving your negative balance in your TAPP account or payment statement a few days after your ride.

You may notice pre-authorization dollar amounts in your payment account history. These amounts are used as temporary placeholders during payment processing. Your account will only be charged for the actual amount of the fare.

If you are ultimately charged an amount that you do not recognize or did not authorize, you may need to dispute a charge. To dispute a charge, you can contact the TAPP Customer Service Center or by calling 1-800-234-PATH (7284).

Please allow up to 5 minutes before tapping at a TAPP turnstile. Otherwise your entry may be denied.

This applies to purchases made at any sales channel (e.g. TAPP website, vending machine) 

Auto-reload is the convenient way to automatically reload stored value or passes (7-Day or 30-Day) on a TAPP Card.

• Auto-reload is limited to customers with a TAPP customer account
• Stored Value is automatically loaded whenever the value on the TAPP Card dips below $12.00, or on a recurring basis (e.g. loaded on Monday each week)
• The stored value amount to reload is configurable but must be between $30.00 and $150.00.
• Unlimited Passes are automatically reloaded three (3) days prior to the expiry of the active pass on a recurring basis. 
• Auto-reload requires a valid payment method be linked to the customer account
• Auto-reload is not available for trip products. Commuter benefits cards cannot be used as a payment source for auto-reload. 

You can set up auto-reload one of two ways:

• On the TAPP Website (you must be logged into your account)
• By contacting TAPP Customer Service

Auto-reload may be modified or cancelled on the TAPP Website or by contacting TAPP Customer Service.

The 10-Trip, 20-Trip, and 40-Trip products expire two (2) years from the purchase date, even if there are trips remaining.

No. Stored value does not expire.

Visit PATH Fares to view fare information. 

The one-way fare is $3.00. Visit PATH Fares to view fare information. 

• When using a PAYGO card, $3.00 will be charged directly to the credit/debit card
• When using a TAPP Card, $3.00 will be deducted from stored value (unless there is a trip product available to use)
• If using a trip product, one (1) trip will be deducted for each tap made

A maximum of 10 Travel Cards total (TAPP Cards, debit cards, and credit cards) can be linked to a single customer account at any given time.

If the maximum is reached, a Travel Card must be removed in order for a new Travel Card to be added.

Yes. If you currently use transit benefits to pay for PATH, you can continue using them with TAPP. Just follow the same process you use today with your benefit benefits provider. You may need to contact your transit benefits provider to request they allow your payment method to be used on the TAPP fare system. 

You can continue loading your transit benefit funds onto your preferred payment method or use them to purchase and refill a TAPP card.

Yes. You can have multiple payment methods (up to ten [10]), with a combination of credit, debit, or bank account methods linked to a registered website account.

You can use up to two (2) funding sources to pay for a single purchase.

Unlimited time-based passes (1-Day, 7-Day, 30-Day) get activated on day of first tap. The pass expires at 12:01 AM following the number of days for which the pass was purchased. For example, a 7-Day pass purchased on Sunday and first tapped next day on Monday will stay active until Sunday of the same week and expire at 11:59 PM.

Unused unlimited time-based passes expire in two (2) years, even if there are days remaining on them.